Frequently Asked Questions
Everything you need to know about our specialty beans and brewing.
How do I know my coffee is freshly roasted?
We roast in small batches daily. Every bag of Caffenation coffee features a 'Roasted On' date stamp, ensuring you receive your beans at their peak flavor profile, typically within days of roasting.
Do you offer pre-ground coffee or only whole beans?
While we recommend whole beans for maximum freshness, we offer custom grinding services for espresso, pour-over, Aeropress, or French press. Simply select your preferred grind size on the product page.
What is your shipping policy for domestic orders?
We ship nationwide via express courier. Orders placed before 12:00 PM are processed the same business day, with most customers receiving their fresh roast within 2-3 business days.
Can I return a bag of coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or if the product is damaged, please contact us within 7 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Absolutely. We practice 'Direct Trade,' working closely with farmers to ensure they are paid well above Fair Trade premiums. This transparency ensures sustainable farming practices and the highest quality crop.
How should I store my coffee to keep it fresh?
Keep your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the delicate oils and flavor notes of the specialty beans.